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Wednesday, August 22, 2018

American Girl's free repairs

Sometimes, an American Girl Doll needs to go to the Doll Hospital. And sometimes, American Girl will fix them for free. Here is a list of the things AG will fix/replace for free:


Defects:


1. Silver eye

Silver eye is the most common defect, although it is normally seen in Pre-Mattel dolls. Silver eye occurs when the decal peels away from the eye, revealing the silver underneath. 


Image result for american girl doll silver eye
Like this. 

2. Eyelash Retraction
Eyelash Retraction is when the glue in the dolls eye keeping the lashes in place comes off, allowing the eyelashes to... well, retract into the eye! You can read more here.

3. Bubble eye
Bubble eye is when a dolls eyes appear to have bubbles in it.

4. Grey/Green/Faded skin

In 2000-2002, AG was switching production to Mattel factories, and dolls during this period have weird skin. AG will replace entire doll.



Pre-Mattel dolls:

These dolls have chubbier limbs and faces, and softer vinyl, which can result in different vinyl colors, so any replacements purchased, AG will replace the entire doll with a Mattel doll.

Eyes: Older dolls have soft eyelashes that match the color of the dolls hair. Mattel dolls have hard plastic eyelashes that don't match the dolls' hair, unless it's black. AG will contact you and tell you this, as they have to replace both eyes, so that they match.

You can read a good comparison here.

'til Next Time!  - JCole

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